Shipment Policy for Horizonhato.net

Effective Date: January 3, 2025

At Horizonhato.net, we are committed to providing you with timely and efficient delivery of your orders. This Shipment Policy outlines the terms and conditions related to the shipping of products purchased through our website, https://horizonhato.net. By placing an order, you agree to the terms of this policy.

1. Shipping Methods

We offer a variety of shipping methods to meet your needs. Shipping options, including standard, expedited, and express delivery, will be presented to you at checkout based on your location and the products in your order.

  • Standard Shipping: Typically delivers within 5-7 business days, depending on your location.
  • Expedited Shipping: Faster delivery, usually within 3-5 business days.
  • Express Shipping: Priority shipping with delivery in 1-2 business days (available for eligible locations).

Shipping times may vary depending on the carrier and other external factors such as weather conditions, holidays, or other unforeseen events.

2. Shipping Rates

Shipping costs are calculated based on the shipping method selected, the weight and size of your order, and the destination address. The total shipping cost will be displayed at checkout before you confirm your order.

  • Free Shipping: We may offer promotions for free shipping on orders above a certain amount. The offer will be clearly indicated on the website.
  • Shipping Fee: If you choose a paid shipping option, the fee will be calculated and added to your order at checkout.

3. International Shipping

We currently offer international shipping to selected countries. International orders may be subject to additional duties, taxes, and fees that are the responsibility of the customer. These charges will be determined by your local customs authorities.

  • Customs and Import Duties: All customs fees, import duties, taxes, or other charges imposed by the destination country are the responsibility of the customer. Horizonhato.net is not responsible for any delays or additional costs associated with customs clearance.

4. Order Processing Time

Orders are typically processed and shipped within 1-3 business days after payment confirmation. Orders placed during holidays or peak seasons may take longer to process. You will receive an email notification once your order has shipped, along with tracking information (if applicable).

  • Business Days: Monday through Friday, excluding holidays.
  • Order Status: You can track the status of your order by logging into your account or by using the tracking number provided in your shipment confirmation email.

5. Delivery Time

  • Domestic Orders: Delivery time varies depending on your location and the shipping method chosen. Standard shipping typically takes 5-7 business days, while expedited and express options offer faster delivery times.
  • International Orders: Delivery times for international orders can vary depending on the destination country, customs processing times, and the shipping method selected. Typically, international shipments take between 7-21 business days.

6. Shipping Restrictions

We are unable to ship to P.O. Boxes, APO/FPO addresses, or certain remote locations. Please ensure that your shipping address is accurate and includes all necessary details, such as apartment numbers or specific delivery instructions.

7. Tracking Your Order

Once your order has shipped, we will send you an email with a tracking number (if applicable). You can use this number to track the status of your delivery directly through the carrier’s website or by checking your order status on Horizonhato.net.

  • Shipping Carrier: The carrier used for your order will be indicated in the tracking email.
  • Tracking Issues: If you encounter any issues with tracking your order or need assistance, please contact our customer support team.

8. Damaged or Lost Shipments

While we make every effort to ensure your order arrives in perfect condition, damages or losses may occasionally occur during transit. If you receive a damaged or defective product, or if your package is lost, please contact our customer support team immediately.

  • Damaged Goods: You may be required to provide photos of the damaged items to help us assess the situation and initiate a resolution.
  • Lost Shipments: If your shipment is lost in transit, we will work with the carrier to resolve the issue. If we are unable to locate the shipment, we may offer a replacement or refund, depending on the circumstances.

9. Address Changes

If you need to update or correct your shipping address after placing an order, please contact us as soon as possible. Once an order has been shipped, we cannot make changes to the shipping address. Any changes to the address before shipment may be subject to availability and additional charges.

10. Order Cancellation

Orders can only be canceled before they have been shipped. If you wish to cancel an order, please contact us as soon as possible. Once the order has been shipped, it can no longer be canceled, but you may follow our return and exchange process.

11. Contact Us

If you have any questions about shipping or need assistance with an order, please contact us using the information below: