Refund & Return Policy for Horizonhato.net

Effective Date: January 3, 2025

At Horizonhato.net, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we offer a straightforward return and refund process to ensure a smooth experience. This policy outlines the terms and conditions for returns, exchanges, and refunds for products purchased through our website, https://horizonhato.net.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be returned within 30 days from the date of delivery.
  • The item must be unused, in its original packaging, and in the same condition as when it was received.
  • Certain items may be excluded from the return policy due to hygiene reasons, such as personal care products, or products that are customized.

Please check the product description before purchasing to ensure that the item is returnable.

2. Process for Returns

To initiate a return, please follow these steps:

  • Step 1: Contact our customer service team at info@horizonhato.net or call (662) 647-5488 to request a return authorization. Please include your order number, the product you wish to return, and the reason for the return.
  • Step 2: Once your return is approved, we will provide you with instructions on how to send the item back.
  • Step 3: Pack the item securely in its original packaging (if possible), and ship it to the return address provided. You are responsible for the shipping costs associated with the return unless the product is defective or we made an error with your order.

Note: We recommend using a traceable shipping service to ensure the return package is safely delivered. Horizonhato.net is not responsible for items lost or damaged during the return shipment.

3. Refund Process

Once your returned item is received and inspected, we will notify you about the status of your refund. If the return is approved, the refund will be issued to the original payment method.

  • Refunds for Approved Returns: Refunds will be processed within 5-7 business days after receiving the returned item. You will receive an email notification once your refund has been issued.
  • Partial Refunds: If an item is not in its original condition, is damaged, or is missing parts for reasons not due to our error, a partial refund may be granted.

4. Non-Refundable Items

Some items are non-refundable, including but not limited to:

  • Customized products (items made to order).
  • Personal care items such as hygiene products or consumables.
  • Sale or clearance items marked as non-returnable.

If you are uncertain whether an item is eligible for a return, please reach out to us prior to purchase.

5. Exchanges

We do not offer direct exchanges for products. If you would like to exchange an item for a different one, please follow the return process and place a new order for the desired product.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at info@horizonhato.net or call (662) 647-5488. We will provide instructions for returning the item, and you may be eligible for a full refund or a replacement at no additional cost.

  • Proof of Damage: Please provide clear photographs of the damaged item along with your order number when reporting the issue.

7. Shipping Fees

  • Return Shipping: Unless the item is defective or we made an error with your order, you will be responsible for the return shipping costs.
  • Original Shipping Fees: Original shipping fees are non-refundable unless the return is due to a defect or error on our part.

8. Cancellations

If you wish to cancel your order, please contact us as soon as possible. Once the order has been processed and shipped, it cannot be canceled, but you may return the item according to our return policy.

9. Contact Information

For any questions regarding this Refund & Return Policy, or to initiate a return or refund request, please contact us using the details below: